Bouke Groenescheij

My personal adventures in the quest for virtual perfectness.

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VCOPS: Please select fault alert (workaround))

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Just got back from my holiday - first thing to check is our VCOPS environment of course (and secondly, start writing these kind of posts Cool). One thing that always attracs my attentions, that 'purple'-alert message in the top-right called the "Admin Alert":

Clicking it brings you to the 'Self-Info' info page, a smart interactive dashboard showing the health and alerts on the VCOPS Application instance.

Looking at the two alerts, "1 resource(s) do not receive data from this adapter resource." and the "Cannot send an outbound alert." are quite old messages, from I know they should have been cleared (I'll write another article about how to be sure). So I want to clear these messages manually. However, clicking the 'Cancel Fault Alert' gives the message "Info, Please select fault alert". Huh?!? This is a fault alert and I want to clear this. Trust me, I've had this issue before - restarting/rebooting the UI and Analytics VM doesn't clear this message - so how to get rid of these messages?

The only way to get these cleared is using the 'custom' UI, <ui>/vcops-custom available using the Advanced or Enterprise license, or grab a temporary one (60 day trial) if you're really annoyed. Click "Alerts, Alert Overview". From there, filter on "Administrative Alert (Environment)" this icon:

Next is to see which alarm is still 'Active'. From there you can actually clear that alert, not resulting in the "Info, Please select fault alert" message, which is nice - and also clears the message in the vSphere UI.

I did consulted VMware support on this and this difference in interfacing is a bug which they'll take to their development team. Meanwhile you can use this workaround.




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Tagged in: VCOPS workarounds


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Guest Thursday, 21 September 2017